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How to Check if You’re Eligible for a Replacement iPhone 5 Battery

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How to Check if You’re Eligible for a Replacement iPhone 5 Battery

Meg Rahner August 27, 2014
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If you’re having trouble with your iPhone battery, you may be eligible for a free replacement. Even if you’re not necessarily having trouble with your battery, you still may be eligible for a new one…

This week, Apple announced that it “has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.”

So, how do you figure out if you’re eligible? 

1. Find your iPhone 5 serial number. You can do this by going to Settings > General > About > Serial Number.
Screen Shot 2014-08-27 at 10.05.35 AM

2. Enter your serial number into the Elibility box on Apple’s website.

3. If you’re eligible for a replacement battery, follow the instructions on how to submit your claim.  As of August 22, 2014, the replacement process will be available in the U.S. and China. In other countries, it will be available as of August 29, 2014.

4. To prepare your iPhone 5 for the battery replacement process, follow these steps:

Apple announced an even smaller iPhone 5S battery recall program last year.  In June, Apple issued another recall in 37 countries for European iPhone chargers that were overheating. The recall affected countries including France, Germany, Egypt, South Africa and Vietnam. However, the United States and United Kingdom were not affected.

Meg Rahner

Meg Rahner
Writer
Meg is the PR Coordinator for CircleClick and a writer for MobileFOMO. She is from Erie, Pennsylvania and has a BA in Public Relations from Penn State University. She moved to San Francisco shortly after graduating in 2010 and loves life on the west coast. Since moving to SF, she has contracted for the Academy of Art University's Marketing team, LinkedIn's Recruiting Team, and is excited to be pursuing her passion for writing and PR in her current roles.
Follow me on twitter @megrahner

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