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With the former CEO no longer in the building, Jeff Gennette may be able to realize a more holistic strategy for the department store retailer.
Laurie Bosch, who has also managed store operations for Williams-Sonoma and J. Crew, is being brought on to develop "differentiated shopping experiences."
Luxury retailers and brands without chatbots may soon find themselves in the minority, as many in the segment have embraced the tech.
At the Investor Day last week, executives downplayed any effect of mortgage deduction changes, and outlined a plan for a $5.4 billion investment.
Retailers have hired nearly 13,000 workers during the holidays, although wage growth remains tepid.
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