One day you have a thousand friends, the next your Facebook account has been suspended without prior notification and for security reasons your account is locked. Below are steps to try and restore your FB account and how to contact Facebook directly if necessary. As of today being personally being off Facebook, I can’t shout my happy anniversary love for my girlfriend or RSVP for industry conference parties happening later in the week.
If you login and see, “For security reasons your account is temporarily locked”, then foremost follow on the onsite guide which asks for you to have a copy of your Government ID readily available.
“To make sure this your account, we need you to upload a color photo of your government-issued ID. Your ID should include your name, birthday, and a photo.”
Acceptable forms of ID to Facebook are a Passport, Driver’s license, State-issued ID Card, Military ID Card, or Immigration ID card.
If you don’t have a government-issued ID, the alternative is to submit two other identifying pieces of paper that include your name, one of which requires showing your birthday.
Confirm by checking “This is my government issued ID. I understand I won’t get help with my account if I haven’t uploaded a valid ID.”
Facebook states that it “won’t be able to unlock your account unless you provide an acceptable form of ID.” I’m sure facebook has experienced its share of Mickey Mouse clip art and middlefinger.jpg submissions. Even if you’re a marketing manager of a 20,000,000 fan facebook page, you’ll see this error message if you try to login to facebook’s page manager.
Once submitted, it’s a gamble on how long before your account is restored. Individuals have experience delays of up to two weeks to next day corrections. Following most of facebook’s policies, it’s a black box to how and why your account was suspended in the first place.
As developer offering Facebook as on the only single sign-on option, you’re putting your customers at major risk. Your customer won’t be able to login, change their settings, or even continuing using your service. In prior user growth measure tests, mobile applications offering only Facebook logins see on average of a 40% dropoff in conversions during sign up. Also as a developer, if your customer Facebook ID list or API keys are hacked, you’re putting your users at risk in having their personally connected Facebook accounts disabled.
Here are some other ways to contact Facebook to try and restore your account:
- Try this Facebook contact form to reopen your case. When looking at my account status, the case was marked as close. I set the case to reopen by submitting a follow-up comment.
- Contact a Facebook developer evangelist. If your developer, technology companies will usually cut the red tape to help you versus risk turning away a valuable channel for user engagement and growth.
- Check Facebook’s own help guide for more details.
Please post additional suggestions in the comments.